Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

Cancellation Policy

Cancellations will only be considered if the request is made within 7 days of placing the order.

However, cancellation requests may not be entertained if the orders have already been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process or the product is already out for delivery.

In such cases, you may choose to reject the product at the doorstep.

9997233006 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund or replacement may be provided if the user establishes that the quality of the delivered product is unsatisfactory.

Refund Policy

In case of receipt of damaged or defective items, please report the issue to our customer service team within 7 days of receiving the product.

The request will be processed only after the seller/merchant listed on the Platform has verified and determined the issue at their own end.

If you feel that the product received is not as shown on the website or does not meet your expectations, you must notify our customer service within 7 days of delivery.

After reviewing your complaint, our customer service team will take an appropriate decision.

For products covered under manufacturer warranty, customers are requested to contact the respective manufacturer directly.

In case any refund is approved by 9997233006, the amount will be processed within 7 days.